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How We Protect What You Share

When you open an account with hometigel and fund it via DANA, OVO, GoPay or QRIS, we keep your personal and payment data private and secure.

Deposit data encryptedAccount access verifiedPayment history private
hometigel How We Protect What You Share
NEED TO CONTACT US

How to Reach Our Privacy Team

If you have questions about what we collect, how we use your data, or how to request access to your information, our support team is here to help. We respond to all privacy inquiries within 48 hours during business days. You can also file a data request through your account dashboard to see exactly what we hold about you.

Team online

Email Support

Send privacy questions to [email protected]. We reply to all data-access requests and concerns within two business days and explain our handling in clear detail.

In-Account Dashboard

Log into hometigel and go to Settings > Privacy & Data. You can view your profile data, download your account history, and submit a formal data-access request from there.

Chat Support (Jakarta Office Hours)

Reach our support team via live chat Monday to Friday, 10:00 to 18:00 Indonesian time. They can answer urgent privacy questions and guide you through data-request steps.

HOW WE KEEP YOU SAFE

Our Commitment to Data Security and Your Rights

We encrypt all payment information during transmission and storage, meaning your DANA, OVO, GoPay and QRIS details are never readable to third parties.

Encryption

All payment and account data travels over encrypted HTTPS connections. Your DANA, OVO, GoPay and QRIS transaction references are stored in encrypted databases only our security team can audit.

Password Security

Your password is one-way hashed and never stored in readable form. We never ask for your password via email or chat. Change it anytime in your account settings if you feel it's been compromised.

Session & Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your region and language. You can clear cookies anytime; analytics cookies are optional and can be disabled in your privacy settings.

Login Alerts

We email you when your account is accessed from a new device or location. If you don't recognize an access, report it immediately to [email protected] and we'll lock your account pending verification.

Data Deletion

Request account deletion anytime through Settings > Privacy & Data > Delete Account. We remove your personal data within 30 days; transaction records may be kept where local law permits for compliance and audit purposes.

Complaint & Appeals

If you believe we've mishandled your data, email [email protected] with details. You also have the right to lodge a complaint with your local data-protection or privacy regulator where local law permits.

Privacy Questions Indonesia Players Ask

Here are the most common privacy questions we get, answered clearly. If your question isn't here, email [email protected] and we'll respond within 48 hours.

We only share your data with payment processors (DANA, OVO, GoPay, QRIS operators) to process your deposits and withdrawals. We do not sell your data. We share anonymized activity data with game studios (like providers of Aviator or Bonanza) only to improve game performance. We comply with all local law regarding data disclosure.

We keep your full transaction history (all DANA, OVO, GoPay and QRIS deposits and withdrawals) for as long as your account is active. After you close your account, we retain records for seven years where local law permits, for tax and fraud-prevention purposes. You can request a copy of this history anytime via your Settings > Privacy & Data.

Yes. Log into your account, go to Settings > Privacy & Data > Download My Data, and submit the request. We'll compile a file containing your profile, all addresses you've used, payment methods on file, and your complete login history within 14 days. It's free.

Email [email protected] with your account email address and any recent transaction ID. We'll verify your identity (usually via a photo ID and proof of address) before restoring access. This process takes 24 to 48 hours. Never share your password or security questions with anyone claiming to help.

Yes, we use cookies for login sessions, language preference and game performance. Essential cookies cannot be disabled (the site won't work). Analytics and marketing cookies are optional; turn them off in Settings > Privacy & Data > Cookie Preferences. Your choice is saved immediately.

Email [email protected] or use the chat support in Jakarta office hours (Monday–Friday, 10:00–18:00 Indonesian time). For formal complaints, write to our Data Protection Officer at [email protected]. You can also file a complaint with your local data regulator where local law permits.

We monitor your account for unusual login locations, sudden large withdrawals, and suspicious device patterns. If we detect risk, we lock the account and contact you immediately. You can also enable two-factor authentication (2FA) in Settings > Security; we'll send a code to your phone when you log in from a new device.