Frequently Asked Questions About Our Terms
Multiple accounts by the same person violate our Terms & Conditions and may result in account suspension. We scan for duplicate sign-ups using email, phone and payment method verification. If you need a second account for a different household member, they must use their own payment details and identity.
No. Your account is personal and non-transferable — only you can access it. If someone else wants to play, they must open their own account with their own identity and payment method verified through DANA, OVO, GoPay or QRIS.
We keep your account data for at least two years after you close your account to handle disputes, verify transactions and comply with local law. You can request deletion earlier in some cases — contact support to discuss your situation.
Use the 'Forgot Password' link on the login page to reset it — you'll receive a verification code via the email attached to your account. If your account is locked after multiple wrong attempts, contact live chat and we'll verify your identity and unlock it within one hour.
hometigel does not charge withdrawal fees. Deposit fees depend on the payment provider (DANA, OVO, GoPay or QRIS); your bank or wallet app may apply their own charges. Check your payment method's terms before depositing.
Violations include: sharing your account login, using automated tools to access games, attempting fraud or money laundering, or creating multiple accounts. We monitor for these activities; violations may result in account suspension and forfeiture of funds where local law permits.
Yes. The complete Terms & Conditions are available in the footer of this site under 'Legal'. Read them before signing up — opening an account means you accept them. If anything is unclear, contact us and we'll explain it.
